AAISA’s Health of the Newcomer-Serving Sector in the PNT Region research project sought to examine the perspectives of front-line staff working within agencies in the newcomer-serving sector to better understand their employment experience, assess organizational strengths and challenges, as well as discern opportunities for growth. With 912 responses from across the PNT region, the results of the HOTS survey provide uniquely invaluable insight into the realities of front-line service delivery in the PNT region and potential opportunities for improvement in service of broad sectoral health.

To support increased understanding and highlight specific trends in the settlement and integration sector, the HOTS data was disaggregated across different topics. These topics include: