Explore AAISA’s self-paced and online facilitated courses for settlement practitioners, designed to meet the unique challenges of the settlement sector. Our courses are offered exclusively to members of AAISA, MANSO, SAISIA, as well as affiliates of the Prairie TFW Project and the Grassroots Accelerator Program.
This course combines the understanding of information and practical
applications of equity, diversity, inclusion, and belonging (EDIB) among
participants. This allows participants’
reflections on their beliefs and
practices while they continuously explore strategies and resources to equip
and guide them in their interactions and discussions that foster an inclusive
workplace environment.
Audience: Settlement and Integration sector workers
Ce cours combine la théorie et les applications pratiques de l’équité, de la
diversité, de l’inclusion et du sentiment d’
appartenance. Les participant·e·s
réfléchiront à leurs croyances, exploreront des stratégies et découvriront des
ressources afin de favoriser l’inclusion en milieu de travail.
Audience: Settlement and Integration sector workers
Course Start Date Course End Date Registration
Audience: Francophone Settlement and Integration sector workers
This course provides a comprehensive introduction to the knowledge, skills, and
professional standards required in the settlement sector. Through five
interconnected modules, learners will explore the evolving role of settlement
practitioners; the diverse needs and lived experiences of newcomer client groups; the
principles of ethics and professional boundaries; strategies for maintaining personal
well-being and resilience; and the importance of certification in advancing
professionalism within the field.
Audience: Settlement and Integration sector workers
Les participants exploreront les fonctions des organisations de prestataires de
services (SPO) et leur relation avec les prestataires de services communautaires
généraux. Ils examineront les rôles, les responsabilités et les principes directeurs
des praticiens de l’établissement, ainsi que les principales questions éthiques : les
limites, la confidentialité et le consentement, et les conflits d’intérêts.
Audience: Settlement and Integration sector workers
This introductory course provides an overview of applying Gender-Based
Analysis (GBA) Plus in the national newcomer-serving sector. It highlights
how GBA Plus supports equity, diversity, inclusion, and accessibility (EDIA)
in organizational capacity building. The course also explores the benefits
of implementing GBA Plus in organizational policies, procedures, and
practices for both the workplace and clients.
Audience: Francophone Settlement and Integration sector workers
Ce cours introductif offre un aperçu de l’
application de l’Analyse comparative
entre les sexes (ACS) Plus dans le secteur national des services aux nouveaux
arrivants. Il met en évidence comment l’ACS Plus soutient l’équité, la diversité,
l’inclusion et l’
accessibilité (ÉDIA) dans le renforcement des capacités
organisationnelles. Le cours explore également les avantages de la mise en œuvre
de l’ACS Plus dans les politiques, procédures et pratiques organisationnelles, tant
pour le lieu de travail que pour les clients.
Audience: Settlement and Integration sector workers
This course equips settlement practitioners with the knowledge and practical skills
needed to conduct effective needs assessments and support clients in developing
personalized, culturally responsive goals and action plans. Practitioners will learn
how to identify strengths, barriers, and priorities unique to each client and translate
these insights into actionable plans that reflect their cultural background and lived
experience. By the end of the course, participants will be better equipped to guide
clients through a collaborative, client-centered process that supports their long-term
settlement success.
Audience: Settlement and Integration sector workers
Register here
Ce cours apportera aux praticiens de l’établissement les connaissances et les
compétences pratiques dont ils ont besoin pour mener efficacement des
évaluations des besoins et aider les personnes d’
origines diverses à
développer des objectifs personnalisés et des plans d’
action adaptés à leur
culture et à leur expérience de vie afin de répondre aux besoins de leurs
clients en matière d’établissement.
Audience: Settlement and Integration sector workers
This course equips participants with practical, transferable program design skills
grounded in equity-informed planning. Through applied tools, real-world
scenarios, and structured reflection, participants will strengthen their ability to
assess needs, design inclusive programs, develop logic models and theories of
change, adapt implementation under changing conditions, and measure impact for
continuous improvement.
Audience: Francophone Settlement and Integration sector workers
Course Start Date: November 09, 2026
Course End Date: December 21, 2026
Registration Closing: DateNovember 02, 2026
This course is aimed at reviewing the 13 factors from the National Standard of
Canada for Psychological Health and Safety in the Workplace. It will summarize
the role of trauma, its implications for employee behaviour, motivation, and
engagement, and potential warning signs of trauma in the workplace. It will also
assist in establishing decision-making procedures, including identifying who is
responsible for the development and implementation of psychological health and
safety initiatives. The course will articulate techniques for dealing with workplace
stressors, such as clarity, competencies, workload, and influence.
Audience: Settlement and Integration sector workers
Register here
Le cours « Promouvoir la santé et la sécurité psychologiques en milieu de travail » met l’accent sur l’enseignement des connaissances fondamentales et le développement de
compétences pratiques pour commencer à créer des milieux de travail plus sains et
plus sécuritaires sur le plan psychologique. Les participant∙e∙s seront outillé∙e∙s pour
établir des objectifs de développement personnel et pour promouvoir des
changements organisationnels conformes aux Normes nationales du Canada relatives
à la santé et à la sécurité psychologiques en milieu de travail (le Cadre).
Audience: Francophone Settlement and Integration sector workers
This course will offer participants with education and resources on
newcomer youths’ mental health. Participants will become familiar with
social and cultural determinants of mental health. Participants will be
provided with a practical learning experience where examples of evidence-
based practices and realistic case studies will be shared to improve outcomes
of newcomer youths’ mental well-being.
Audience: Settlement and Integration Sector Workers
Register here:
This course is aimed at providing accurate and current information and resources on
how to support newcomers and address the challenges they face in settling effectively
within their communities. It will review the range of settlement services available in
Alberta, how they are funded, highly key organizations involved including the roles,
responsibilities and scope of practice for settlement practitioners. It also will explore
social justice concepts including anti-racism/anti-colonialism, anti-oppression, etc.
and their relevance to effective settlement work.
Audience: Settlement and Integration sector workers
Ce cours vise à fournir des informations et des ressources exactes et à jour sur la
façon de soutenir les nouveaux arrivants et de relever les défis qu’ils rencontrent pour s’établir efficacement au sein de leurs communautés. Il examinera l’éventail
des services d’établissement offerts en Alberta, leur mode de financement, les
principales organisations impliquées, y compris les rôles, responsabilités et champs
de pratique des intervenants en établissement. Il explorera également des conceptsliés à la justice sociale, notamment l’antiracisme, l’anticolonialisme, l’anti-oppression, etc., et leur pertinence pour un travail d’établissement efficace.
Audience: Settlement and Integration sector workers
This course introduces participants to the foundational principles of case
management, with a specific focus on the skills required for effective case
management within settlement practice. Throughout the modules, participants will
examine issues of power, oppression, and social justice, while developing key skills to
challenge oppressive practices and promote equitable service delivery throughout
the case management process.
Audience: Settlement and Integration sector workers
Register here
This webinar will equip settlement practitioners and English language instructors with
practical, trauma-informed, and culturally responsive strategies to prevent, de-escalate,
and respond to classroom conflict. It integrates trauma-informed practice, cultural
humility, anti-racist and anti-oppressive reflection, restorative principles, CLB/literacy
responsiveness, and clear professional boundaries. Participants will examine how
migration, displacement, settlement stress, language and literacy, identity, and power
dynamics can affect classroom interactions through realistic case studies drawn from
adult-newcomer education.
Audience: Settlement and Integration sector workers
This course is designed to deepen settlement practitioners’ understanding of
Indigenous Peoples, Indigenous histories, Truth and Reconciliation, treaties, and
contemporary Indigenous realities. It will strengthen practitioners’ knowledge,
confidence, and practical skills to support newcomer learning about Indigenous
Peoples and Truth and Reconciliation and foster respectful, informed
relationships with Indigenous Peoples and communities.
Audience: Settlement and Integration sector Workers
Register here:
This webinar is designed to increase settlement practitioners’ understanding of
the mental health and well-being experiences of Francophone newcomer youth
in rural, small-community, and minority-language contexts. It will provide
practical strategies, tools, resources, and referral options to help practitioners
reduce social isolation, foster connection and belonging, and support the well-
being of Francophone newcomer youth, particularly in communities where
French-language services may be limited.
Audience: Settlement and Integration Sector Workers
Course Start Date: TBA