Explore AAISA’s self-paced and online facilitated courses for settlement practitioners, designed to meet the unique challenges of the settlement sector. Our courses are offered exclusively to members of AAISA, MANSO, SAISIA, as well as affiliates of the Prairie TFW Project and the Grassroots Accelerator Program.
This is an introductory level course that provides a general overview of what Gender-based Analysis (GBA) Plus is in the context of providing services and supports to newcomers, immigrants, and refugees in Canada.
Audience: Settlement and Integration sector workers
Ce cours de niveau introductif offre un aperçu général de ce qu’est l’Analyse comparative entre les sexes (ACS) Plus dans le contexte de la prestation de services et de soutiens aux nouveaux arrivants, immigrants et réfugiés au Canada.
Audience: Francophone Settlement and Integration sector workers
This course equips settlement practitioners with the skills to support newcomers in navigating online safety, cybersecurity, media literacy, and responsible AI use. Using a cross-cultural and GBA+ lens, it addresses challenges such as language barriers, digital literacy gaps, and access to technology. Participants will learn to promote critical thinking, support the safe and responsible use of digital tools in everyday life, and guide organizations in adopting best practices in digital engagement.
Audience: Settlement and Integration sector workers
Participants will become familiar with various concepts related to acculturation, settlement, acculturative stress (culture shock), post-traumatic stress, and the role of settlement agencies in Alberta related to settlement and transition processes. They will also become familiar with challenges that occur during settlement and learn strategies to address these challenges.
Audience: Settlement and Integration sector workers
Les participants se familiariseront avec divers concepts liés à l’acculturation, à l’établissement, au stress acculturatif (choc culturel), au stress post-traumatique, ainsi qu’au rôle des agences d’établissement en Alberta dans les processus d’établissement et de transition. Ils se familiariseront également avec les défis rencontrés lors de l’établissement et apprendront des stratégies pour surmonter ces défis.
Audience: Francophone Settlement and Integration sector workers
This course is aimed at providing introduction to the Canadian Immigration System, review Canadian immigration history, immigration policies and trends. It will focus on discussing current issues related to immigration, its impact on newcomers, address the ways to overcome those challengImmigration Processes and MechanicsImmigration Processes and Mechanicses. Additionally, it will describe immigrants’ categories and streams, ways to review the application process for key immigration streams including supporting applicants at all stages of the application procedures.
Audience: Settlement and Integration sector workers
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The Basic Counselling Skills in a Cross-Cultural Context Course is intended to help Settlement Practitioners define their counselling role with clients they serve and help them to recognize to develop the attitudes, skills and knowledge to be effective in that role.
Audience: Settlement and Integration sector workers
Le cours Compétences de base en counseling dans un contexte interculturel vise à aider les intervenants en établissement à définir leur rôle de conseiller auprès des clients qu’ils servent et à les aider à reconnaître, développer les attitudes, compétences et connaissances nécessaires pour être efficaces dans ce rôle.
Audience: Francophone Settlement and Integration sector workers
The course is designed to help clients understand the concepts, nature and impact of stigma and discrimination on clients with mental health needs. It covers issues on how stigma and discrimination affect clients in accessing mental health support, the skills and strategies to improve service provider and client interactions in mental health support.
Audience: Settlement and Integration sector workers
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Le cours est conçu pour aider les participants à comprendre les concepts, la nature et les effets de la stigmatisation et de la discrimination envers les personnes ayant des besoins en santé mentale. Il aborde les enjeux liés à l’impact de la stigmatisation et de la discrimination sur l’accès au soutien en santé mentale, ainsi que les compétences et stratégies visant à améliorer les interactions entre les prestataires de services et les clients dans ce domaine.
Audience: Francophone Settlement and Integration sector workers
This five (5) module course will building upon Part 1 of the Foundations of Case Management in Settlement Practice. It will offer participants insight into the various methods of needs assessment and the importance of cultural competence and self/community care. In addition, this course will introduce them to various approaches to practice, including task-centered crises intervention, and trauma-informed approaches. In each of the modules we will consider issues of power, oppression, and social justice as well as discuss key skills that service providers can use to challenge oppressive practices within the case management process.
Audience: Settlement and Integration sector workers
The course adopts an interactive and experiential learning format, combining theoretical insights with practical strategies. Participants will engage in case studies, group discussions, and reflective exercises that simulate real-world situations encountered in settlement practice. This approach allows participants to build a holistic understanding of the complexities involved in assisting newcomers, while also honoring their innate resilience, collaborative relational strengths and capacity to thrive in light of challenging life circumstances.
Audience: Settlement and Integration sector workers
Liss Cairns (they/them) is the Program Manager at Plan Institute. Plan Institute’s work includes managing the free national Disability Planning Helpline Service; supporting the Access RDSP program in collaboration with Disability Alliance BC (DABC) and the BC Aboriginal Network on Disability Society (BCANDS); and assisting with the Disability Without Poverty movement.
Audience: Settlement and Integration sector workers
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This self-paced course is designed and developed by La Cité des Rocheuses to support Francophone newcomers and community members by promoting a “by Francophones, for Francophones” approach. Through five engaging chapters, participants will explore essential aspects of Francophone integration and gain practical knowledge to support their journey. Each chapter concludes with a short quiz to reinforce learning and track progress. A Certificate of Completion will be awarded upon successfully completion of the course.
Audience: Settlement and Integration sector workers
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This course equips settlement practitioners with the knowledge and practical tools to support newcomer seniors as they navigate settlement, integration, and aging in Canada. Through culturally responsive, trauma-informed, anti-racist, and GBA+ approaches, participants will explore key topics such as social isolation, family dynamics, dependence on adult children, elder abuse, digital literacy, and access to services and community supports. Participants will learn how to recognize emerging needs and concerns, provide appropriate support and referrals, and apply practical strategies, tools, and promising practices to promote the well-being, inclusion, independence, and safety of newcomer seniors.
This professional development course equips settlement workers with a stress-informed and culturally responsive framework for understanding, supporting, and appropriately referring newcomer parents experiencing postpartum challenges, parental stress, mental health concerns, and parenting crisis. Grounded in resilience theory, family stress research, trauma and stress-informed practice, and practical helping strategies, the course explores how cumulative stress migration experiences, and settlement pressures impact parents, caregivers, children, and family systems across diverse cultural and caregiving roles. This course combines pre-learning online with an in-person facilitated training experience designed to strengthen practical application, peer learning, and compassionate support strategies for newcomer families navigating parenting stress and crisis situations.
Audience: Settlement and Integration sector Workers
Trauma Informed Care
This course gave me a solid understanding of how trauma affects newcomers navigating the resettlement process. The practical tools and case-based discussions helped me respond more compassionately to clients’ experiences. I now feel more equipped to offer support that is both safe and empowering.
Needs Assessment and Action Plan
This course gave me a framework to better identify the unique needs of immigrants and refugees. I learned how to create clear, actionable plans that actually support long-term settlement success. It was practical, empowering, and immediately useful in my daily client interactions.
Welcoming Diversity
This course opened my eyes to how cultural differences shape the newcomer experience. Through reflective exercises and shared stories, I learned how to build more inclusive, respectful relationships with clients from diverse backgrounds. It’s a must for anyone working in the settlement sector.
Leadership and Conflict Transformation
This course was transformative—it helped me understand how to lead with cultural sensitivity and de-escalate tension within diverse communities. The real-world scenarios drawn from immigration and settlement settings made the content highly relevant and practical. I now feel better prepared to support both clients and colleagues through complex challenges.
Registering for our courses is simple. Here are the details on what to expect during the registration process.