2024 Alberta Settlement Sector Survey Report

AAISA’s 2024 Alberta Sector Survey focused on sketching a picture of the state of play in five key service domains across the province: language, employment, health care, housing, and child care.

Our analysis finds important recurring issues across each of these domains, but we also emphasize that the domains are interconnected and clients who struggle in one area often struggle in the others. We propose language as a node through which these interconnected issues may be effectively tackled, while observing that the imbalance of demand and resources in language services has become especially high.

Among techniques to confront these challenges, agencies emphasized successful partnerships with organizations outside the sector. We celebrate these innovative approaches to service delivery, which can significantly improve the efficiency and effectiveness of services, while also noting that dedicated time and resources are required to reap the considerable benefits of this type of collaboration.

In a new Issue in Highlight segment, we summarize respondents’ attitudes toward the use of artificial intelligence (AI) in the settlement sector. Respondents varied significantly in their outlooks toward AI from enthusiasm all the way to profound concern. We summarize the range of positions respondents took toward AI policy and their current uses of the technology.

Access the English report here

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Accédez au rapport en français ici