Current Courses
Specialized courses for settlement practitioners
Specialized courses for settlement practitioners
Our self-paced courses allow practitioners to learn at their convenience, providing flexibility while maintaining a high standard of learning.
Participants will explore the functions of Service Provider Organizations (SPOs) and their relationship to general community service providers. They will examine the roles, responsibilities, and guiding principles of settlement practitioners, along with key ethical issues: boundaries, confidentiality and consent, and conflict of interest.
Les participants exploreront les fonctions des organisations de prestataires de services (SPO) et leur relation avec les prestataires de services communautaires généraux. Ils examineront les rôles, les responsabilités et les principes directeurs des praticiens de l’établissement, ainsi que les principales questions éthiques : les limites, la confidentialité et le consentement, et les conflits d’intérêts
Audience: Settlement and Integration Sector Workers
The course will help build the capacity of staff of settlement organizations and service providers working in or with the immigrant and refugee-serving sector across Alberta, especially those in smaller and rural communities, in supporting the settlement and integration of immigrants and refugees and in understanding how they can strengthen newcomer retention in their communities.
Audience: Settlement and Integration sector workers
Audience: Settlement and Integration sector workers
This course will equip settlement practitioners with the knowledge and practical skills they need to effectively conduct needs assessments and help people from diverse backgrounds develop personalized goals and action plans tailored to their culture and life experience in order to meet their clients’ settlement needs.
Ce cours apportera aux praticiens de l’établissement les connaissances et les compétences pratiques dont ils ont besoin pour mener efficacement des évaluations des besoins et aider les personnes d’origines diverses à développer des objectifs personnalisés et des plans d’action adaptés à leur culture et à leur expérience de vie afin de répondre aux besoins de leurs clients en matière d’établissement.
Audience: Settlement and Integration sector workers
Audience: Settlement and Integration Sector Workers
Despite efforts to embrace diversity, women and members of racial, ethnic, and gender minority groups continue to experience bias, inequities, microaggressions, and unwelcoming atmospheres in various places and even within the settlement sector. This course will provide settlement practitioners with a detailed understanding of unconscious biases, micro-aggressions in workplace and assist them in responding and dealing with these situations within and outside their organization.
Audience: Settlement and Integration Sector Workers
Audience: Settlement and Integration sector workers
Audience: Settlement and Integration Sector Workers
This course provides essential information and resources to support newcomers and address settlement challenges. It covers Alberta’s settlement services, funding, key organizations, and the roles of settlement practitioners. Participants will also explore social justice concepts like anti-racism and anti-oppression in settlement work.
Ce cours fournit des informations et des ressources essentielles pour soutenir les nouveaux arrivants et relever les défis de l’établissement. Il couvre les services d’établissement de l’Alberta, le financement, les organisations clés et les rôles des praticiens de l’établissement. Les participants exploreront également les concepts de justice sociale tels que l’antiracisme et l’anti-oppression dans le travail d’établissement.
Audience: Settlement and Integration Sector Workers
Register here
Trauma Informed Care
This course gave me a solid understanding of how trauma affects newcomers navigating the resettlement process. The practical tools and case-based discussions helped me respond more compassionately to clients’ experiences. I now feel more equipped to offer support that is both safe and empowering.
(Trauma Informed Care – Student)
Needs Assessment and Action Plan
This course gave me a framework to better identify the unique needs of immigrants and refugees. I learned how to create clear, actionable plans that actually support long-term settlement success. It was practical, empowering, and immediately useful in my daily client interactions.
(Needs Assessment and Action Plan – Student)
Welcoming Diversity
This course opened my eyes to how cultural differences shape the newcomer experience. Through reflective exercises and shared stories, I learned how to build more inclusive, respectful relationships with clients from diverse backgrounds. It’s a must for anyone working in the settlement sector.
(Welcoming Diversity – Student)
Leadership and Conflict Transformation
This course was transformative—it helped me understand how to lead with cultural sensitivity and de-escalate tension within diverse communities. The real-world scenarios drawn from immigration and settlement settings made the content highly relevant and practical. I now feel better prepared to support both clients and colleagues through complex challenges.
(Leadership and Conflict Transformation – Student)
Registering for our courses is simple. Here are the details on what to expect during the registration process.