Current Courses
Specialized courses for settlement practitioners
Specialized courses for settlement practitioners
Our self-paced courses allow practitioners to learn at their convenience, providing flexibility while maintaining a high standard of learning.
Participants will become familiar with various concepts related to acculturation, settlement, acculturative stress (culture shock), post-traumatic stress, and the role of settlement agencies in Alberta related to settlement and transition processes. They will also become familiar with challenges that occur during settlement and learn strategies to address these challenges.Settlement Transition Process
Audience: Settlement and Integration sector workers
Les participants se familiariseront avec divers concepts liés à l’acculturation, à l’établissement, au stress acculturatif (choc culturel), au stress post-traumatique, ainsi qu’au rôle des agences d’établissement en Alberta dans les processus d’établissement et de transition. Ils se familiariseront également avec les défis rencontrés lors de l’établissement et apprendront des stratégies pour surmonter ces défis.
Audience: Settlement and Integration sector workers
This course aims to provide practical insights, knowledge, and skills to settlement workers and individuals supporting newcomers and refugees. The course content will focus on enhancing rural outreach and community connections and familiarize the participants about various strategies and tools for making effective connections.
Audience: Settlement and Integration sector workers
Ce cours met l’accent sur la navigation dans le système de santé mentale, spécifiquement pour les nouveaux arrivants en Alberta. Les stagiaires apprendront à connaître le continuum des soins de santé mentale et les options de soutien, y compris comment utiliser le 211 comme ressource. Il offre également des perspectives sur la prise en charge des besoins et des préoccupations en matière de santé mentale des nouveaux arrivants.
Audience: Settlement and Integration sector workers
This self paced course will allow front line settlement workers to gain an understanding of challenges that multi-barriered clients face, learn to apply an intersectional lens when identifying multiple barriers that clients may experience and enhance their skills in evaluating multiple barriered clients’ needs.
Audience: Settlement and Integration sector workers
This course is aimed at identifying behaviours that could lead to crisis and provide early intervention to risk behaviours to prevent escalation. It will develop confidence in staff to cope with personal fear and anxiety in order to encourage a positive outcome in a crisis situation and follow a collaborative approach. It will also explore a framework to help guide staff and individuals in distress through a process of re-establishing the relationship.
Audience: Settlement and Integration sector workers
This course is intended to help Settlement Practitioners define their counselling role with clients they serve and help them to recognize to develop the attitudes, skills and knowledge to be effective in that role. It will provide participants with a both the theoretical and practical knowledge to provide basic counselling skills to their clientele.
Audience: Settlement and Integration sector workers
Le cours Compétences de base en intervention dans un contexte interculturel vise à aider les praticiens en établissement à définir leur rôle de conseiller auprès des clients qu’ils accompagnent et à les aider à développer les attitudes, les compétences et les connaissances nécessaires pour être efficaces dans ce rôle.
Objectif du cours : Ce cours fournira aux participants des connaissances à la fois théoriques et pratiques leur permettant d’acquérir des compétences de base en counseling pour mieux soutenir leur clientèle.
Audience: Settlement and Integration sector workers
This course will provide participants with an understanding of the role of trauma in psychosocial health, the foundations of wellness, the difference between mental health, wellness and illness, how to navigate ethics, consent and culture, crisis management and how to support and create psychological safety for specific groups within your clientele.
Audience: Settlement and Integration sector workers
Through this self-paced course, you will have a deeper understanding of leadership in the settlement context, how to lead conflict towards transformation, your own identity as a leader and an action plan for your continued development as a leader.
Audience: Settlement and Integration sector workers
This professional development course offers frontline staff of settlement and integration agencies in Alberta’s small centres the knowledge and practical skills required to develop cultural competencies and foster intercultural understanding to better serve culturally diverse newcomers. It provides vital strategies for developing trusting relationships between and among frontline staff and newcomer clients as well as means to reduce communication gaps that can adversely affect newcomers’ settlement and integration prospects.
Audience: Settlement and Integration sector workers
The course equips settlement practitioners with actionable knowledge and skills to support refugee clients navigating addiction and mental health challenges within the resettlement process. Emphasizing a safety-first approach, the course integrates trauma-informed care with culturally responsive practices to address the unique needs of refugees, including those affected by conflict, displacement, and migration-related stressors. Participants will learn to recognize addiction and mental health challenges, respond effectively to crises, and foster resilience through collaborative support systems.
Audience: Settlement and Integration sector workers
Our online facilitated courses offer guided learning in a virtual setting, combining the flexibility of online access with the support of an instructor and interaction with peers to enhance the learning experience.
This session supports participants in gaining control over how they manage time, tasks, and energy in high-demand work environments. It helps participants recognize patterns that lead to overwhelm and take early, intentional steps to prevent escalation and burnout. The session explores practical approaches to managing pressure, setting healthy boundaries, and prioritizing work effectively. Through guided reflection, frameworks, and group discussion, participants build confidence to manage workload, protect energy, and sustain focus daily.
Audience: Settlement and Integration sector workers
Managing Your Workload: Navigating Pressure, Priorities, and People
Register here:
Trauma Informed Care
This course gave me a solid understanding of how trauma affects newcomers navigating the resettlement process. The practical tools and case-based discussions helped me respond more compassionately to clients’ experiences. I now feel more equipped to offer support that is both safe and empowering.
(Trauma Informed Care – Student)
Needs Assessment and Action Plan
This course gave me a framework to better identify the unique needs of immigrants and refugees. I learned how to create clear, actionable plans that actually support long-term settlement success. It was practical, empowering, and immediately useful in my daily client interactions.
(Needs Assessment and Action Plan – Student)
Welcoming Diversity
This course opened my eyes to how cultural differences shape the newcomer experience. Through reflective exercises and shared stories, I learned how to build more inclusive, respectful relationships with clients from diverse backgrounds. It’s a must for anyone working in the settlement sector.
(Welcoming Diversity – Student)
Leadership and Conflict Transformation
This course was transformative—it helped me understand how to lead with cultural sensitivity and de-escalate tension within diverse communities. The real-world scenarios drawn from immigration and settlement settings made the content highly relevant and practical. I now feel better prepared to support both clients and colleagues through complex challenges.
(Leadership and Conflict Transformation – Student)
Registering for our courses is simple. Here are the details on what to expect during the registration process.