Current Courses
Specialized courses for settlement practitioners
Specialized courses for settlement practitioners
Our self-paced courses allow practitioners to learn at their convenience, providing flexibility while maintaining a high standard of learning.
This online course will focus on anti-discrimination and will include both an introduction to the topic as well as information on how to apply an anti-discrimination analysis. We will cover both the theory and also the practical ways to apply the theory at different levels in society.
Audience: Settlement and Integration sector workers
This course aims to provide practical insights, knowledge, and skills to settlement workers and individuals supporting newcomers and refugees. The course content will focus on enhancing rural outreach and community connections and familiarize the participants about various strategies and tools for making effective connections.
Audience: Settlement and Integration sector workers
This course explores the functions of Service Provider Organizations (SPOs) and their relationship with community services. Participants will examine settlement practitioners’ roles, ethical guidelines, and practical issues like boundaries, confidentiality, and conflict of interest.
Audience: Settlement and Integration sector workers
Les participants exploreront les fonctions des organisations de prestataires de services (SPO) et leur relation avec les prestataires de services communautaires généraux. Ils examineront les rôles, les responsabilités et les principes directeurs des praticiens de l’établissement, ainsi que les principales questions éthiques : les limites, la confidentialité et le consentement, et les conflits d’intérêts.
Audience: Settlement and Integration sector workers
This is an introductory level course that provides a general overview of what Gender-based Analysis (GBA) Plus is in the context of providing services and supports to newcomers, immigrants, and refugees in Canada.
Audience: Settlement and Integration sector workers
This six-module course equips settlement practitioners with skills to conduct needs assessments and develop culturally appropriate, individualized action plans to support diverse clients’ settlement goals.
Audience: Settlement and Integration sector workers
Ce cours apportera aux praticiens de l’établissement les connaissances et les compétences pratiques dont ils ont besoin pour mener efficacement des évaluations des besoins et aider les personnes d’origines diverses à développer des objectifs personnalisés et des plans d’action adaptés à leur culture et à leur expérience de vie afin de répondre aux besoins de leurs clients en matière d’établissement.
Audience: Settlement and Integration sector workers
This self-paced course is designed and developed by La Cité des Rocheuses to support Francophone newcomers and community members by promoting a “by Francophones, for Francophones” approach. Through five engaging chapters, participants will explore essential aspects of Francophone integration and gain practical knowledge to support their journey. Each chapter concludes with a short quiz to reinforce learning and track progress. A Certificate of Completion will be awarded upon successfully completion of the course.
Audience: Settlement and Integration sector workers
This introductory course provides an overview of applying Gender-Based Analysis (GBA) Plus in the national newcomer-serving sector. It highlights how GBA Plus supports equity, diversity, inclusion, and accessibility (EDIA) in organizational capacity building. The course also explores the benefits of implementing GBA Plus in organizational policies, procedures, and practices for both the workplace and clients.
Audience: Settlement and Integration sector workers
Ce cours introductif offre un aperçu de l’application de l’Analyse comparative entre les sexes (ACS) Plus dans le secteur national des services aux nouveaux arrivants. Il met en évidence comment l’ACS Plus soutient l’équité, la diversité, l’inclusion et l’accessibilité (ÉDIA) dans le renforcement des capacités organisationnelles. Le cours explore également les avantages de la mise en oeuvre de l’ACS Plus dans les politiques, procédures et pratiques organisationnelles, tant pour le lieu de travail que pour les clients.
Audience: Settlement and Integration sector workers
This course provides resources and insights to support newcomers in settling effectively, including an overview of Alberta’s settlement services and key organizations. It also examines social justice concepts
like anti-racism and anti-oppression and their role in effective settlement work.
Audience: Settlement and Integration sector workers
This course is aimed at providing introduction to the Canadian Immigration System, review Canadian immigration history, immigration policies and trends. It will focus on discussing current issues related to immigration, its impact on newcomers, address the ways to overcome those challenges. Additionally, it will be describe immigrants categories and streams, ways to review the application process for key immigration streams including supporting applicants at all stages of the application procedures
Audience: Settlement and Integration sector workers
Our online facilitated courses offer guided learning in a virtual setting, combining the flexibility of online access with the support of an instructor and interaction with peers to enhance the learning experience.
This course equips settlement practitioners with the skills to support newcomers in navigating online safety, cybersecurity, media literacy, and responsible AI use. Using a cross-cultural and GBA+ lens, it addresses challenges such as language barriers, digital literacy gaps, and access to technology. Participants will learn to promote critical thinking, support the safe and responsible use of digital tools in everyday life, and guide organizations in adopting best practices in digital engagement.
Audience: Settlement and Integration sector workers
Trauma Informed Care
This course gave me a solid understanding of how trauma affects newcomers navigating the resettlement process. The practical tools and case-based discussions helped me respond more compassionately to clients’ experiences. I now feel more equipped to offer support that is both safe and empowering.
(Trauma Informed Care – Student)
Needs Assessment and Action Plan
This course gave me a framework to better identify the unique needs of immigrants and refugees. I learned how to create clear, actionable plans that actually support long-term settlement success. It was practical, empowering, and immediately useful in my daily client interactions.
(Needs Assessment and Action Plan – Student)
Welcoming Diversity
This course opened my eyes to how cultural differences shape the newcomer experience. Through reflective exercises and shared stories, I learned how to build more inclusive, respectful relationships with clients from diverse backgrounds. It’s a must for anyone working in the settlement sector.
(Welcoming Diversity – Student)
Leadership and Conflict Transformation
This course was transformative—it helped me understand how to lead with cultural sensitivity and de-escalate tension within diverse communities. The real-world scenarios drawn from immigration and settlement settings made the content highly relevant and practical. I now feel better prepared to support both clients and colleagues through complex challenges.
(Leadership and Conflict Transformation – Student)
Registering for our courses is simple. Here are the details on what to expect during the registration process.