Managing Multiple Roles in Alberta’s Small Centre Settlement & Integration Sector

This self-paced online course aims to simultaneously address the gaps in Small Centre support while recognizing the roles and limitations of settlement professionals across the province who often function in multiple roles to effectively support newcomer clients. This form of service for newcomers requires a broader skill set. We offer front-line staff of settlement and integration agencies in smaller centres the knowledge and practical skills required to manage their multiple responsibilities when serving culturally diverse clients.

Participants Will Be Able To

  • chevron-small Create a better understanding of settlement service provision in small centres of Alberta
  • chevron-small Gain a greater appreciation of your clients needs and how to deliver quality settlement services to them
  • chevron-small Develop a greater appreciation of the practice of effective case management within the role of a Settlement Practitioner
  • chevron-small Learn how ethics and professionalism impact the role of the Settlement Practitioner when working with culturally diverse clients
  • chevron-small Understand the importance of how the development and embracing of a self-care strategy for Settlement Practitioners can benefit your career and personal life

Registration Information & Course Dates

We invite you to register the details of any of your staff members who are interested in undertaking the self paced course based on their choice and professional development need. Enrollment will be restricted to one course per participant.

Course Dates: February 3, 2020 – March 17, 2020

Registration Dates: January 7th, 2020 – January 20th, 2020

For Staff Members of AAISA Member Agencies

To register, please speak with your agency’s staff member who handles staff professional development. They will be able to register you into AAISA courses. Courses are free for staff of AAISA member agencies.

For Professional Development Contacts at AAISA Member Agencies

Please email a list of interested participants from your agency, and include the following information:

  • Full Name
  • Job Title
  • Email Address
  • Phone Number
  • Agency Name


For Non-AAISA Member Agencies

If you are not affiliated with an AAISA member agency, but would still like to register, please contact the AAISA Programs & Services team directly at Priority will be given to AAISA member agencies. Non-member agencies will be registered on a case by case basis.

Technology Sessions

The self paced courses will be delivered on the Moodle Learning Management System. AAISA’s Learning Technology Team will facilitate two technology sessions prior to the online course so that enrolled participants can familiarize themselves in the online environment and troubleshoot any technical difficulties that may come up. These will occur via Skype and it is mandatory to attend only one of the sessions.

Technology Session 1

January 28, 2020, 10:00 AM – 11:30 AM (Morning Session)

Technology Session 2

January 30, 2020, 1:00PM – 2:30PM (Afternoon Session)

For any technology-related issues or questions during the course, please contact

Course Completion Requirements

The self paced courses will be run simultaneously from February 03, 2020 to March 17, 2020. All registered and enrolled participants will be expected to complete the course requirements by March 17, 2020. The completion of Pre-Course Learning Needs Assessment and Post-Course Evaluation is mandatory. Only participants who complete all course requirements will be awarded the AAISA Certificate of Completion in recognition of their effort and attention. We anticipate a commitment of approximately 30 hours to engage in learning activities, quizzes and discussion boards.

Note: Registered participants who are unable to complete the course must inform AAISA immediately via