Professional Development


The training courses that AAISA offers have been delivered for over a decade and have been designed specifically for the unique challenges that settlement practitioners face in their day-to-day work. Our training modules have been created to align with the Alberta Settlement Practitioner Competency Framework and to contribute to the ongoing professional development of settlement practitioners.

Pre-Service Certificate

AAISA offers an online pre-service certificate program. The pre-service program is designed to provide ​​​foundational knowledge of the Canadian settlement sector to newly hired settlement practitioners and settlement professionals transitioning to settlement practice.

The certificate examines general settlement concepts with a focus on developing theoretical and practical skills necessary to succeed in the sector. Courses completed in the pre-service certificate have been accredited by the Certification Committee and can be applied toward the requirements for certification as a settlement practitioner.

The certificate includes four 15-hour courses:

  • 2A Professional Roles and Ethics
  • 2D Settlement and Transition Practices
  • 2F Basic Counselling Skills in Cross-Cultural Context
  • 2I Client Needs Assessment and Action plan

Settlement Practitioner Certification

AAISA’s Settlement Practitioner Training program was established in 1989 to recognize the professional accomplishments of Canadian settlement practitioners who meet a set of standard qualification criteria. AAISA offers the only program in Canada that provides certification to qualified settlement practitioners.

Formal certification promotes excellence in the settlement sector and is based on competencies that are outlined in the Alberta Framework of Competencies for Settlement Practitioners ( revised 2016). Certification is open to all eligible settlement practitioners currently working in the settlement sector.

AAISA Learning Community

AAISA supports collaborative learning projects and communities of practice by providing facilitated on-line workshops and collaborative space in the AAISA Learning Community portal. Current collaborative initiatives include communities of practice to address anti-racism and anti-Islamophobia and creating a culture of respect for LGBTQ people in the settlement sector.

For more information or to get involved in these initiatives contact us.

Upcoming Training Courses

Course Location Delivery Date/Time Status
Conflict Transformation Training (Blended Course)

Online Sessions: Via Adobe Connect

In-Person Training Sessions:

Four Points by Sheraton Calgary Airport-2875
Sunridge Way NE,
Calgary, AB, T1Y 7K7

Technology Drop-In Sessions

  • August 9th, 2018 from

11:00 am-12:30 pm (MST)

  • August 14th, 2018 from

11:00 am-12:30 pm (MST)

Online Learning Sessions

Webinar 1: August 15th, 2018

Webinar 2: August 22nd, 2018

Webinar 3: August 29th, 2018

In-Person Sessions

Date: September 5th-7th, 2018

Duration:1.5 days

  • Group 1: September 5th, 9:00 am-4:00 pm

& September 6th,9:00 am-12:00 pm

  • Group 2: September 6th, 1:00 pm-4:00 pm

& September 7th, 9:00 am-4:00 pm


Registration open from July 6th-13th, 2018


To Register:

From AAISA Member Agencies in Calgary:

Please connect with your PD Contact

From Non-AAISA Member Agencies:

Please contact Cynthia Chima at