Professional Development


The training courses that AAISA offers have been delivered for over a decade and have been designed specifically for the unique challenges that settlement practitioners face in their day-to-day work. Our training modules have been created to align with the Alberta Settlement Practitioner Competency Framework and to contribute to the ongoing professional development of settlement practitioners.

Pre-Service Certificate

AAISA offers an online pre-service certificate program. The pre-service program is designed to provide ​​​foundational knowledge of the Canadian settlement sector to newly hired settlement practitioners and settlement professionals transitioning to settlement practice.

The certificate examines general settlement concepts with a focus on developing theoretical and practical skills necessary to succeed in the sector. Courses completed in the pre-service certificate have been accredited by the Certification Committee and can be applied toward the requirements for certification as a settlement practitioner.

The certificate includes four 15-hour courses:

  • 2A Professional Roles and Ethics
  • 2D Settlement and Transition Practices
  • 2F Basic Counselling Skills in Cross-Cultural Context
  • 2I Client Needs Assessment and Action plan

Settlement Practitioner Certification

AAISA’s Settlement Practitioner Training program was established in 1989 to recognize the professional accomplishments of Canadian settlement practitioners who meet a set of standard qualification criteria. AAISA offers the only program in Canada that provides certification to qualified settlement practitioners.

Formal certification promotes excellence in the settlement sector and is based on competencies that are outlined in the Alberta Framework of Competencies for Settlement Practitioners ( revised 2016). Certification is open to all eligible settlement practitioners currently working in the settlement sector.

AAISA Learning Community

AAISA supports collaborative learning projects and communities of practice by providing facilitated on-line workshops and collaborative space in the AAISA Learning Community portal. Current collaborative initiatives include communities of practice to address anti-racism and anti-Islamophobia and creating a culture of respect for LGBTQ people in the settlement sector.

For more information or to get involved in these initiatives contact us.

Upcoming Training Courses

Professional Roles and Ethics for Settlement Practitioners

The primary focus of this course is to broaden the understanding of the functions of Service Provider Organizations (SPOs) and the relationship between functions of SPOs and the functions of general community service providers. Also, the participants will explore the roles and responsibilities of settlement practitioners and examine guiding ethical principles for Settlement Practitioner practice and consider their applicability to settlement work.

This online course has two main components: Webinars via Adobe Connect Live and online training via Moodle. The dates for the course delivery are as follows:

Dates: March 19th – April 16th, 2019

Cost: $450 for non-AAISA members, no cost for AAISA members

EXTENDED Registration Deadline: January 30th, 2019  February 24th, 2019

How to Register:

If you are employed by an AAISA member agency, please reach out to a professional development (PD) contact person in your agency to register you.

If you are not employed by an AAISA member agency, please register for an AAISA LMS account here. You will be presented then with a confirmation page. Click on the courses button and select this course from the drop down menu on the next screen to enroll yourself.

Contact: Please send us an email at for any course related questions.

Please note: A minimum number of participants is required to run this course. If the minimum number is not reached by the registration deadline, the course may be cancelled.